Terms of Use and Sale

Last updated: 29 September 2026

These terms explain the rules for using the Mastering Therapy website and the terms that apply when you request a free resource, purchase digital content or register for a workshop.

1. Who we are

Mastering Therapy is a sole-trader business operated by Dr Natalie Stott.

Contact details

2. Accepting these terms

By using this website, requesting a free resource, creating an account or placing an order, you agree to the parts of these terms that apply to you.

If you purchase a product or register for a paid workshop, the description and price shown on the relevant sales or checkout page also form part of the agreement between us. If a product-specific term clearly conflicts with these general terms, the product-specific term will apply to that purchase.

You must be at least 18 years old to make a purchase or create an account.

3. Other information that applies

These terms should be read alongside our Privacy Policy, which includes information about cookies and how we use personal information.

4. Educational purpose and professional responsibility

Mastering Therapy content is provided for general educational and informational purposes. This includes website content, podcast episodes, free resources, AI prompts, digital guides, workshop materials, recordings, templates, scripts and examples.

The content is not therapy, clinical supervision, medical advice, legal advice, financial advice or emergency support. It is not a substitute for your own professional judgement, training, supervision, consultation or obligations to clients, patients, employers, regulators or professional bodies.

You remain responsible for deciding whether and how any material is suitable for your circumstances or professional practice.

Using this website, downloading a resource, joining the mailing list, attending a workshop or contacting us does not create a therapist-client, supervisor-supervisee, consultancy or other professional relationship unless this has been separately agreed in writing.

5. Confidentiality and client information

You must not submit identifiable, confidential or sensitive information about a therapy client, patient or other third party through website forms, enquiries, workshop questions or AI-related activities connected with a Mastering Therapy resource.

You are responsible for complying with confidentiality, data-protection and professional requirements when using any resource in your work.

6. Free resources and lead magnets

Some resources are provided without a monetary charge in exchange for information such as your name and email address. Unless you separately choose to receive marketing, those details will be used to provide the requested resource rather than to add you to marketing emails.

Free resources are licensed to you for your own personal or professional use. You may not sell, republish, upload, distribute or present the resource as your own work unless we have given written permission.

Free resources are provided as general educational material and may not be suitable for every person, client, organisation or situation. We do not promise a particular clinical, professional, business, marketing or financial result.

7. AI-related resources

An AI-related resource, including an AI website-audit prompt, is downloaded and used independently by you in an AI service that you choose.

Mastering Therapy does not receive, control or review the information you later enter into that AI service or the output it produces. Your chosen AI provider processes that information under its own terms and privacy information.

You are responsible for:

• checking the terms, privacy and security arrangements of the AI service you use;
• not entering confidential or identifiable client or patient information;
• reviewing and verifying AI-generated material before relying on it;
• deciding whether the output is appropriate, accurate and lawful; and
• obtaining any professional, legal or technical advice you need.

AI output may be inaccurate, incomplete, outdated or unsuitable. Mastering Therapy does not guarantee the quality or outcome of a third-party AI service.

8. Products and availability

We may offer downloadable guides, streamed workshop content, live workshops, recordings, templates and other digital materials. The relevant product page explains what is included, the price and any important access conditions.

Guides may be downloadable from your FG Funnels private library. Workshop content may be streamed through the library but is not downloadable unless the product description expressly says otherwise.

We may update, improve or withdraw products from future sale. This does not remove rights you already have in relation to a completed purchase.

9. Orders and payment

Prices are shown on the relevant sales or checkout page. Payment is processed by Stripe or another payment provider identified at checkout. We do not receive or store your full card details.

Your order is accepted when we send an order confirmation or make the purchased content available to you, whichever happens first. We may decline or cancel an order before acceptance where there is a pricing or technical error, suspected fraud, unlawful activity or another reasonable reason. If payment has already been taken for an order we do not accept, it will be refunded.

You are responsible for providing accurate contact and payment information.

10. Accounts and access

Purchasing a guide or workshop may create an FG Funnels private-library account. Your account is personal to you. You must keep your login details secure and must not give another person access to purchased content through your account.

Please contact us promptly if you believe your account has been accessed without permission.

We may suspend access where we reasonably believe an account is being shared, used unlawfully or used in serious breach of these terms. Where appropriate, we will explain the concern and give you a reasonable opportunity to resolve it.

11. Lifetime access

Where a product is sold with lifetime access, this means ongoing personal access to that purchased product for as long as Mastering Therapy continues to operate and can reasonably provide that product through FG Funnels or a replacement platform. It does not mean the lifetime of the purchaser or guarantee that a particular platform, format or feature will remain available forever.

We may move content to a replacement platform, change the way it is accessed or make reasonable technical changes. If we decide permanently to stop providing a lifetime-access product, we will take reasonable steps to give affected customers notice and, where practicable, an alternative way to retain or access the core purchased material.

Deleting your library account at your request may end your access. We will explain this before completing an account-deletion request.

12. Workshops

Workshop registration and delivery will normally take place through FG Funnels. Zoom may occasionally be used for a live workshop.

You must not record, reproduce or distribute a workshop or its materials unless we have given written permission.

If we intend to record an identifiable participant's name, voice, video or contribution, we will explain this beforehand and obtain prior consent. Where appropriate, participants who do not consent will be given a practical way to take part without appearing in the recording.

We may make reasonable changes to a workshop, including its timing, speaker, format or platform. If we cancel a paid live workshop without providing a reasonable alternative, you will be offered an appropriate replacement, credit or refund.

13. Digital content and the right to cancel

Consumers normally have 14 days after entering a distance contract to cancel. Different rules apply when digital content is supplied immediately.

If you ask us to provide downloadable or streamed digital content during the 14-day cancellation period, we will ask for your express consent to immediate supply and your acknowledgement that you will lose the right to cancel once supply begins. This choice must be made as part of the order process; these terms do not replace that checkout choice.

If the required consent and acknowledgement have not been obtained, your statutory cancellation rights will continue to apply.

14. Refunds and statutory rights

Nothing in these terms limits your statutory rights.

Once digital content has been supplied following the required express consent and acknowledgement, a change of mind does not normally create a right to cancel. However, you may have legal remedies if digital content is faulty, not as described or not supplied with reasonable care and skill, or where another statutory right applies.

If you experience a problem, email [email protected] with your order details and a description of the issue. We will review it fairly and provide any repair, replacement, price reduction, refund or other remedy required by law.

Nothing in this section prevents us from offering a more generous refund or credit at our discretion.

15. Intellectual property and permitted use

We own or license the intellectual property in the website and Mastering Therapy materials, including text, branding, graphics, recordings, guides, prompts, templates, scripts and workshop materials.

Unless a product states otherwise, purchasing or receiving a resource gives you a limited, personal, non-exclusive and non-transferable licence to use it for your own learning and professional practice. You may adapt ideas and use permitted materials in your own work with clients, provided you exercise your own professional judgement and do not distribute the original resource or present it as your own creation.

You must not, without written permission:

• share your account or distribute purchased files to other people;
• reproduce, upload, republish, sell or sublicense a resource;
• use our materials to create a competing product, training or resource library; or
• remove copyright, attribution or ownership notices.

16. User submissions

If you submit a form, enquiry, workshop question, testimonial, guest suggestion or other material, you confirm that it is accurate and lawful and that you have the right to provide it.

You must not submit material that is abusive, defamatory, unlawful, confidential to another person, infringing or malicious.

Submitting an enquiry or workshop question does not give us permission to publish it with your identity. Any separate use of a testimonial, recording or identifiable contribution will be addressed with you as appropriate.

17. External services and links

The website and products may link to or operate through third-party services such as FG Funnels, Stripe, Zoom, Google, podcast platforms and social-media services. We are not responsible for third-party content or for services outside our reasonable control. Your use of a third-party service may also be governed by its own terms and privacy information.

18. Website availability and misuse

We may update, change, suspend or withdraw parts of the website. We do not guarantee that the website or library will always be uninterrupted, secure or error-free, although this does not affect obligations we have in relation to purchased content.

You must not introduce malware, attempt unauthorised access, interfere with the website or accounts, scrape content in breach of these terms or use the service unlawfully.

19. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We are not responsible for losses caused by your failure to exercise appropriate professional judgement, follow confidentiality obligations or check third-party AI output.

If you use Mastering Therapy wholly or mainly for business or professional purposes, we are not liable for loss of profit, business, revenue, opportunity, anticipated savings, goodwill or indirect or consequential loss, to the fullest extent permitted by law.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for a loss that was not foreseeable, was caused by circumstances outside our reasonable control or relates to business use.

20. Changes to these terms

We may update these terms when our products, providers or legal obligations change. The terms that applied when you made a purchase will continue to govern that purchase unless a change is required by law or you expressly agree otherwise.

The latest version will be published with its updated date.

21. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you retain any right to bring proceedings in the courts of the part of the UK where you live.

22. Contact

For questions, cancellation requests or problems with an order, email [email protected].